How can we help?
Updated 16 September 2026
Something is stuck
Close and reopen the game, then check for an available update. If the issue continues, email reskype.contact@gmail.com with your device model, iOS version, game version, service number and what happened. A screenshot can help. Avoid deleting the app before contacting us because progress is stored locally.
A purchase is missing
Check that Apple completed the purchase and that you are using the same Apple Account. Reopen the game and use Restore Purchases in the diamond shop. If the content is still missing, contact support with the product name, approximate purchase date and Apple order reference. Do not send payment-card details or your Apple password.
An ad did not reward me
Only a completed ad confirmed by the advertising service can grant its reward. Check your connection and the daily reward limit. If this keeps happening, report the approximate time, the reward selected and a screenshot of any error. Do not repeatedly purchase diamonds to resolve an ad issue.
Privacy choices
Open Settings → Ad privacy in the game to revisit available consent choices. Read the privacy policy for information about local saves, advertising, purchases and your rights.
Refunds
Request an App Store refund directly through Apple’s Report a Problem service. Support can help investigate missing content but cannot decide Apple refund requests.